That said, the cascading failure of my Disney online services experience is worth noting for anyone else out there in a similar situation. <\/em><\/p>\n\n\n\n On August 23rd, I received an email from Marvel telling me that my Marvel account would soon (as in, 4 days, soon) be merged with my Disney account. Unfortunately, the Disney account that they were going to merge was not my active Disney account, but some account that had likely been created by accident years ago when trying to sign up for some service or another. Instead, I wanted to merge my Marvel account with the Disney account I had been using with the Disney Movie Rewards program for years.<\/p>\n\n\n\n I emailed Marvel support to ask how to merge the accounts correctly, but got back crickets. With the pending merge date looming, I tried to trick the system by changing the email addresses for the accounts so that the account I didn’t want to use had an unused email and the account I wanted to keep had the email address for my Marvel account. Turns out, that was a colossal mistake.<\/p>\n\n\n\n The merge date comes and my Marvel account merges into the Disney account with an unused email address (we’ll just call it Email U<\/strong> from here on out) and my other Disney account containing my Disney Movie Rewards goes right on living.<\/p>\n\n\n\n No big deal<\/em>, I decide. I’ll just change the email addresses back and lose the Disney Movie Rewards. There’s not much there, and the Marvel digital comics library is worth more anyway.<\/em><\/p>\n\n\n\n Except that I can’t. Now, for some reason, the account that I changed to Email U<\/strong> won’t let me go back to the email address it had been because it says that email address is already in use. And when I log in to the merged account, it still uses my primary email for the login, instead of Email U<\/strong>.<\/p>\n\n\n\n Fast forward to today: Disney+ launch day. During the sign-up process, I tried to sign in to my existing account using my primary email, but instead it created a third<\/strong><\/em> account, completely separate from the other two. Worse, since the email address I used to create a new account didn’t match my Hulu+ account, I’m now getting billed full price instead of receiving my discount on the Disney+, Hulu+, ESPN+ bundle.<\/p>\n\n\n\n Strap in, because this is the part where I make things worse.<\/p>\n\n\n\n In an attempt to fix the issue myself, since support had egregious wait times, I tried deleting the account that I had inadvertently created this morning. At first, this didn’t seem to do anything. I could still log into disneyplus.com and see my account. I could still try to contact support to submit a ticket about my issue. Then, once I got home from work, excited to finally dig into the Disney+ catalog, I saw that I had received an email. My billing process had been completed. Turns out that, since my Hulu+ account had a different email than my Disney+ account, it had been determined that I didn’t have one and I was not getting the discount.<\/p>\n\n\n\n Again, I wasn’t too worried. I figured I could just watch The Mandalorian tonight and deal with this tomorrow or the next day, when support wait times came down a bit. At the very least, I’ll see if I can start a chat session on my computer while watching a show. So, I signed in to disneyplus.com and\u00e2\u20ac\u00a6 this:👇🏻<\/p>\n\n\n\n So now, even though I’ve PAID for Disney+, Hulu+, and ESPN+, I can’t actually sign into my account and use it while trying to get this whole mess sorted out, because logging in tells me I have to contact customer service by phone (which I’m currently trying to do, but have been on hold for nearly 90 minutes and counting). So, yeah\u00e2\u20ac\u00a6 happy Disney+ Day, everybody. I’m gonna go watch Netflix like a plebe, I guess\u00e2\u20ac\u00a6<\/p>\n","protected":false},"excerpt":{"rendered":" UPDATE: After nearly 3 hours on hold, I got through to a very helpful customer service representative that helped me cancel the bundle subscription that was created on a new account, request a refund, and explain-like-I’m-five how to make sure this didn’t happen again. The server is having sign-in issues now, so I will have […]<\/p>\n","protected":false},"author":3,"featured_media":4134,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[257],"tags":[],"class_list":["post-4132","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-rat","post-preview"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/zepfhyr.com\/blog\/wp-content\/uploads\/2019\/11\/DisneyPlusDisaster.png?fit=800%2C800&ssl=1","jetpack_likes_enabled":false,"jetpack-related-posts":[{"id":3178,"url":"https:\/\/zepfhyr.com\/blog\/2014\/02\/free-copy-of-the-incredibles-with-disneys-new-movies-anywhere-app\/","url_meta":{"origin":4132,"position":0},"title":"Free copy of “The Incredibles” with Disney’s new Movies Anywhere app","author":"Jared Cash","date":"February 26, 2014","format":false,"excerpt":"Right now, you can get a free copy of Pixar's superhero-family flick The Incredibles just by downloading Disney's Movies Anywhere app for iOS and linking it with your iTunes account. The app is free and, once synced with your iTunes account, lets you watch any of your purchased films, as\u2026","rel":"","context":"In "iPhone\/iPad"","block_context":{"text":"iPhone\/iPad","link":"https:\/\/zepfhyr.com\/blog\/category\/apple\/iphone-ipad\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1065,"url":"https:\/\/zepfhyr.com\/blog\/2009\/03\/get-dropbox\/","url_meta":{"origin":4132,"position":1},"title":"Get DropBox!","author":"Jared Cash","date":"March 5, 2009","format":false,"excerpt":"DropBox is this crazy-awesome service that lets you synchronize your files between several different computers. Even cooler, it also stores any files that you sync on the server even after you delete them from your computer (or move them out of the DropBox folder). This means that you can go\u2026","rel":"","context":"In "Random"","block_context":{"text":"Random","link":"https:\/\/zepfhyr.com\/blog\/category\/random\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1369,"url":"https:\/\/zepfhyr.com\/blog\/2009\/10\/zombie-attack-disaster-plan\/","url_meta":{"origin":4132,"position":2},"title":"Zombie Attack Disaster Plan","author":"Jared Cash","date":"October 8, 2009","format":false,"excerpt":"For those that missed it, the University of Florida recently had a document on their website outlining a simulation exercise to aid in training for a zombie attack on the campus. Unfortunately, only a few days after it was discovered, it was removed. Fear not, however. I have managed to\u2026","rel":"","context":"In "A Day in the Life"","block_context":{"text":"A Day in the Life","link":"https:\/\/zepfhyr.com\/blog\/category\/life\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3059,"url":"https:\/\/zepfhyr.com\/blog\/2013\/09\/reflections-from-a-booth-in-a-diner-on-the-first-day-of-september\/","url_meta":{"origin":4132,"position":3},"title":"Reflections from a booth in a diner on the first day of September","author":"Jared Cash","date":"September 1, 2013","format":false,"excerpt":"I sit at a table in the diner and watch my family eat. A booth, actually. I sit in a booth at the diner and watch my family eat. My daughter asks for more fries. She uses her hands, signing \"more\" and then \"fries\". She's very precise when she does\u2026","rel":"","context":"In "A Day in the Life"","block_context":{"text":"A Day in the Life","link":"https:\/\/zepfhyr.com\/blog\/category\/life\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2711,"url":"https:\/\/zepfhyr.com\/blog\/2012\/09\/ios-6-photo-streams-and-maps\/","url_meta":{"origin":4132,"position":4},"title":"iOS 6: Photo Streams and Maps","author":"Jared Cash","date":"September 20, 2012","format":false,"excerpt":"I've had the luxury of using iOS 6 for sometime now, due to my developer status. Even still, until the final version was released, there were a number of features with which I never spent much (if any) time. In the case of Shared Photo Streams, that was mostly due\u2026","rel":"","context":"In "iPhone\/iPad"","block_context":{"text":"iPhone\/iPad","link":"https:\/\/zepfhyr.com\/blog\/category\/apple\/iphone-ipad\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":922,"url":"https:\/\/zepfhyr.com\/blog\/2009\/02\/classic-games-that-need-to-be-on-virtual-console\/","url_meta":{"origin":4132,"position":5},"title":"Classic games that NEED to be on Virtual Console","author":"Jared Cash","date":"February 6, 2009","format":false,"excerpt":"Inspired by a recent list on episode 73 of\u00c2\u00a0Retroforce GO!, I decided to make a quick list of games that I'm waiting for on Virtual Console. Some are games that most everyone has heard of, but some are relatively unknown to a great many people, and that is a shame.\u2026","rel":"","context":"In "Games"","block_context":{"text":"Games","link":"https:\/\/zepfhyr.com\/blog\/category\/games\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/zepfhyr.com\/blog\/wp-json\/wp\/v2\/posts\/4132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zepfhyr.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zepfhyr.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zepfhyr.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/zepfhyr.com\/blog\/wp-json\/wp\/v2\/comments?post=4132"}],"version-history":[{"count":4,"href":"https:\/\/zepfhyr.com\/blog\/wp-json\/wp\/v2\/posts\/4132\/revisions"}],"predecessor-version":[{"id":4139,"href":"https:\/\/zepfhyr.com\/blog\/wp-json\/wp\/v2\/posts\/4132\/revisions\/4139"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zepfhyr.com\/blog\/wp-json\/wp\/v2\/media\/4134"}],"wp:attachment":[{"href":"https:\/\/zepfhyr.com\/blog\/wp-json\/wp\/v2\/media?parent=4132"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zepfhyr.com\/blog\/wp-json\/wp\/v2\/categories?post=4132"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zepfhyr.com\/blog\/wp-json\/wp\/v2\/tags?post=4132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"https:\/\/i0.wp.com\/zepfhyr.com\/blog\/wp-content\/uploads\/2019\/11\/DisneyPlusDisaster.png?resize=676%2C676&ssl=1\")
<\/figure>\n\n\n\n